II. Privacy Policy
We are committed to protecting your personal data in accordance with Regulation (EU) 2016/679, as well as any other similar regulations applicable in Romania.
This document serves to inform you and to transparently present how we collect and use your personal data.
We update this document periodically, so we advise you to occasionally visit this page to view the latest version.
The RaMi Spa brand is legally operated by the company RM NETWORK MANAGEMENT SRL, with the following registration details: CUI: 44515653, Reg. Com: J2021011256408, headquartered at Str. Minerilor, Nr. 21, Bucharest, Sector 2.
For any questions or concerns, you can contact us at the address above via postal mail or by email at office@ramispa.ro with the email subject “Info GDPR”.
We promise to respond to all inquiries as soon as possible.
What personal or non-personal data is collected
RM NETWORK MANAGEMENT SRL collects the following personal data via the website www.ramispa.ro and other methods:
Full name
Email address
Phone number
Delivery address (for gift cards)
Billing address (for massage services and gift cards)
Payment method (for gift cards and massage services)
Bank card details (on the payment page)
You have the option to book a massage via your Fresha, Facebook, Google, or Instagram account. Thus, our website communicates with those platforms to access the essential data needed for booking.
Please visit the privacy pages of these platforms to learn more about the data they collect and process:
We also collect non-personal information through cookies, according to our Cookie Policy.
Why we collect your personal data
Creating and managing your account on our website
Processing appointments
Resolving booking issues
Gift card returns
Gift card refund processing
Providing support
Improving service quality
Marketing – We may inform you about offers, surveys, or important company changes. These updates will be relevant to our company and not spammy. You may unsubscribe at any time by sending a message to office@ramispa.ro with the subject “Unsubscribe newsletter,” including your full name and email address. Your request will be processed promptly, and a confirmation email will follow.
Protecting the company – We may contact you in the event of technical issues, unforeseen events, cyber-attacks, risk management needs, or therapist unavailability.
How long we store your personal data
Your data is stored for as long as you have an account with us or have previously used our services. You can request deletion at any time.
Who we share your data with
Courier companies
IT service providers
Company associates
Payment service providers
Marketing and market research service providers
In the case of a legitimate interest, we may disclose your personal data to Romanian public authorities.
In which countries your data is transferred
Your personal data is not transferred outside of Romania. Processing and storage occur within Romanian territory.
However, some integrated services on our website (e.g., online payment processors) may transfer certain data within the European Union. We ensure these transfers are secure and based on clearly defined contractual agreements that comply with EU laws.
Personal Data Protection
Your data is stored offline or on our secure servers.
On the server, your data is encrypted and protected by a security certificate.
Online payments are securely processed, with card details safely transmitted to the payment processor’s servers.
However, if you access our website through a public, personal, or mobile network—or from another country within or outside the EU—where there’s a risk of interception, we are not liable for any compromise to your account.
Full control over your personal data
You have full control over your personal data.
If at any time you wish to access, modify, delete, restrict, port, or file a complaint about the personal data we store, contact us at:
Email: office@ramispa.ro (Subject: “Info GDPR”)
Postal: RM NETWORK MANAGEMENT SRL, Str. George Călinescu NR.44A, Bucharest, Sector 1
Important notes:
If you don’t have an account on our website linked to an email address, we may request additional documents to confirm your identity
We will never charge you to access, modify, or delete your personal data
We aim to respond to requests within 30 days unless your request is particularly complex, in which case we might require more information from you
INTERNAL OPERATING REGULATIONS
Dear guest,
Over the years, we’ve built this Internal Operating Regulation with a constant desire to provide you with high-quality services. At the same time, we aim to offer a peaceful and relaxing sanctuary for you and all our visitors.
Therefore, please find below our operating rules—designed to help everyone enjoy the center’s facilities in a discreet, respectful, and calm manner.
Thank you for choosing to become a member of our center. We hope you enjoy your time with us and kindly invite you to read through our internal regulations.
RaMi Spa Center Management
Privacy Policy
By using our website, you agree to its associated privacy policy.
A few key reminders:
You are in full control of your own data
All data requested from you is primarily used to provide our services and secondarily to keep you informed about salon updates
RaMi Spa Center Opening Hours
Monday – Sunday: 10:00 AM – 9:00 PM
These are the standard opening hours but may change on special occasions (e.g., Easter, Christmas, New Year). Any changes will be posted at the center and on social media.
To benefit from our services, please book in advance by phone at +40769070522 or online at www.ramispa.ro. Alternatively, you can visit us in person and schedule an appointment on the spot.
You will receive a phone reminder the day before or on the same day as your scheduled appointment. If we do not receive confirmation via phone, SMS, or WhatsApp by the start of the appointment day, your booking will be automatically canceled to make that time slot available to others. We understand you’re busy, and we wouldn’t want you to miss your moment of relaxation.
Please notify us at least 12 hours in advance if you can’t make it, out of respect for our therapists’ time and to allow others to benefit from the freed-up slot.
Important cancellation rules:
Canceling a Gift Card or Subscription appointment less than 12 hours before the session will result in the session being considered completed
Canceling more than two appointments consecutively with less than 12 hours’ notice will require advance payment for the next session
Your appointment time marks the actual start of the session, so we kindly ask you to arrive about 5 minutes early to relax and enjoy a cup of tea. If you arrive late, we will do our best to still provide the full session—unless another client is scheduled after you, in which case the session will end at the original time.
If you are unable to attend due to travel or health issues, please cancel in advance to avoid forgetting, and contact us once things are settled. We’ll do our best to reschedule you conveniently.
Subscription and Gift Card Validity
To ensure your comfort and avoid rushing through sessions:
Subscriptions are valid for 2 months (5+1) or 4 months (10+2) from the purchase date
Gift Cards are valid for 6 months from the purchase date and cannot be extended
You may gift some of your sessions from a subscription to someone else at any time.
To maintain a peaceful and relaxing atmosphere for all, please speak as quietly as possible within the RaMi Spa center.
We hope this has been helpful, and we look forward to welcoming you soon!
*We reserve the right to select our clientele.
